Thank you for shopping with us. We take pride in the uniqueness and quality of our products. As part of our commitment to transparency, we ask that you carefully read the following policy before completing your purchase. By placing an order on our website, you agree to all terms and conditions stated below.
1. All Sales Are Final
Due to the custom nature of our merchandise and the limited production runs of many of our items, all sales are final. This means we do not offer refunds, returns, or exchanges under any circumstances, including but not limited to:
- Buyer’s remorse or change of heart
- Incorrect selection of size, color, or design
- Misinterpretation of product images or descriptions
- Delays caused by the shipping carrier
- Gift orders where the recipient does not want the item
- Duplicate orders or accidental purchases
- Dislike of the product once received
Please be sure to carefully review all product details, size charts, and images before making your purchase. If you are unsure about anything, contact our customer service team prior to placing your order.
2. Product Variations
Please note that most product images shown on our website are digital mockups or design previews used for illustrative purposes. There may be slight differences between the online representation and the final physical product, including but not limited to:
- Minor shifts in color due to screen display variations
- Slight differences in placement or scale of design elements
- Natural differences in texture or material finish
These minor variations do not qualify for a refund, return, or exchange.
3. Damaged or Defective Items
While all products go through quality inspection, we understand that shipping-related damage or manufacturing defects can rarely occur. If you receive a damaged or defective item, you must contact us within 48 hours of delivery and provide the following:
- A clear photo of the item showing the damage or defect
- A photo of the shipping label and packaging
- Your order number and full name
We will investigate your case and, at our sole discretion, determine whether a replacement or store credit will be issued. We reserve the right to deny any claims submitted after the 48-hour window or without proper documentation.
Please note: Filing a damage claim does not guarantee approval for a replacement or refund.
4. Incorrect or Incomplete Shipping Information
Customers are solely responsible for providing accurate shipping details at checkout. We are not responsible for packages lost, misdelivered, or delayed due to:
- Incorrect address input
- Incomplete address (missing apartment, suite number, etc.)
- Change of address after order confirmation
- Refusal to accept delivery
Once your order is placed, it cannot be modified, and we are unable to reroute or intercept shipments.
5. Order Cancellations
We operate on a made-to-order basis. Therefore, all orders are processed immediately upon checkout and go into production or packaging shortly after. For this reason, orders cannot be canceled, modified, or edited once they are submitted. Please ensure that all details are accurate before confirming your purchase.
6. Chargebacks and Payment Disputes
We take payment fraud and chargeback abuse seriously. Any attempt to dispute a legitimate charge or initiate a chargeback in violation of our policy will be considered a breach of our terms and may result in:
- A ban from future purchases
- Legal action or involvement of collections agencies
- Submission of evidence to your payment provider to defend our case
We encourage all customers to contact us directly with any concerns before initiating any formal disputes.
7. Agreement to Terms
By completing your purchase on our website, you confirm that you have read, understood, and agreed to this No Refund & No Return Policy. You also acknowledge that you will not attempt to dispute or violate these terms.
We understand that strict policies may not be common across all retailers, but our business model is designed to offer unique, limited-run, or made-to-order products. This policy ensures fairness and consistency for all customers and supports the sustainability of our operations.